Refund policy
Thank you for choosing SportExpress Ltd. We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, this Refund Policy outlines the process and terms for requesting a refund. Please review it carefully before making a request.
1. Eligibility for Refunds
1.1 Return Period
You may request a refund within 7 days from the date of delivery of your order. Items must be returned in their original condition, unused, with all tags attached, and in the original packaging.
1.2 Exceptions
- Customized Products: Since customized sports equipment and accessories are made to your specific requirements, they are non-refundable, unless there is a manufacturing defect.
- Opened Hygiene Products: For health and safety reasons, items such as mouthguards, swim caps, and certain fitness apparel that have been opened are not eligible for return, unless defective.
- Final Sale Items: Items marked as “Final Sale” on our website are not eligible for refunds or returns.
2. How to Initiate a Refund
2.1 Contact Our Customer Service
To start the refund process, please contact our customer service team at evijasport27@gmail.com or through the contact form on our website. Provide your order number, the reason for the return, and details about the items you wish to return.
2.2 Return Authorization
Once we receive your request, our customer service team will review it and issue a Return Merchandise Authorization (RMA) number within 3 business days. This number must be clearly marked on the outside of the return package. Without an RMA number, your return may be delayed or rejected.
2.3 Return Shipping
You are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect item shipped, damaged item upon arrival). We recommend using a trackable shipping method and obtaining proof of postage, as we cannot be held liable for lost or damaged return packages.
3. Refund Process and Timeline
3.1 Inspection of Returned Items
Upon receiving your returned items, our team will inspect them to ensure they meet the eligibility criteria for a refund. This inspection typically takes 3 business days.
3.2 Refund Issuance
If your return is approved, we will issue the refund to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider:
- Credit/Debit Cards: Refunds are usually processed within [1] – [3] business days after approval, but it may take an additional [3] – [7] business days for your bank to post the transaction.
- PayPal and Other Online Payment Methods: Refunds are typically processed within [3] business days after approval.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the refund request process above and place a new order for the desired item. We will prioritize processing your new order to minimize any inconvenience.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately within [X] days of delivery. Provide detailed descriptions and photos of the issue. We will arrange for a replacement or a full refund at no cost to you, including covering the return shipping fees.
6. Cancellations
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. However, if the order has already been dispatched, you will need to follow the return and refund process outlined in this policy.
7. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please feel free to contact our customer service team at [evijasport27@gmail.com] or [+44 7309710611]. We are here to help resolve any issues and ensure your shopping experience with us is a positive one.
Please note that this Refund Policy is subject to change. Any updates will be posted on our website, and the effective date will be clearly marked. By using our services and making purchases, you agree to abide by this Refund Policy.